Terms of service

TERMS AND CONDITIONS

Date of entry into force of the General Terms and Conditions: 09.02.2022]

1. What's in this document?

These General Terms and Conditions (hereinafter: " GTC ") are governed by the contract between the Customer and the Web Store (hereinafter: " Contract "), including:

  • the most important data and contact details of our company (the Web Store),
  • your rights and obligations as a Customer and us as an Online Store,
  • information related to the use of our Website, the ordering process (eg registration, ordering process, whether the contract is in writing, the language of the contract, whether it will be filed) , correcting data entry errors, bidding and confirmation, etc.)
  • some deadlines for fulfillment deadlines,
  • liability rules
  • Terms of delivery and payment
  • information on the right of withdrawal and the conditions for exercising it,
  • Warranty, Supplies and Product Warranty Information
  • A detailed description of the enforcement options available to you.

Concepts

The definitions of the terms used in the GTC have been compiled in full for you in Appendix I. For the sake of clarity, we also define terms in some parts of the body text here.

Technical information, mandatory information

The technical information required for the use of the Website, as well as certain other information required by law, which is not included in the GTC, can be found on the Website.

2. Applicable Law

The law governing the Contract is the law of Hungary. We've listed the most important pieces of legislation so you can see your rights first-hand and from a completely credible source:

  • 1997. year CLV. Consumer Protection Act
  • 1999. year LXXVI. Copyright Act
  • 2001. year CVIII. Act on Certain Issues in Electronic Commerce Services and Information Society Services
  • 151/2003. (IX.22.) On the mandatory guarantee for durable goods
  • 2011. year CXX. Act on the Right to Information Self-Determination and Freedom of Information
  • 2013. Act V of 2006 on the Civil Code (especially the Sixth Book)
  • 45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business
  • 19/2014. (IV.29.) NGM Regulation on the rules of procedure for the handling of warranty and guarantee claims in respect of goods sold under a contract between a consumer and a business
  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the protection of individuals with regard to the processing of personal data free movement of data and repealing Regulation (EC) No 95/46
  • REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on the nationality, place of residence or establishment of the buyer in the internal market on unjustified territorial content restrictions and other forms of discrimination and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22 / EC

3. Introduction

Welcome to our website (" Website ").

The language of the Agreement is

The language of the Agreement is Hungarian.

Basic information: who makes an offer and who accepts it?

The information provided on the Website does not constitute an offer to conclude a contract on the part of the Webshop. In the case of orders falling within the scope of these GTC, you are considered a bidder according to the law, the Webshop accepts your offer and thus the contract is concluded between us.

Basic information: is the contract between us in writing?

An order placed through the Website does not constitute a legal statement made in writing, but implied, so the electronic contract between you and the Webshop does not qualify as a written contract, it is not filed by the Webshop, so it cannot be accessed or viewed afterwards. < / p>

Place an order, sign a contract

Orders can only be placed electronically . It is not possible to place orders by fax, telephone, e-mail or letter, orders received in this way cannot be fulfilled by the Webshop.

You acknowledge and accept the provisions of these GTC by referring to the use of the Website (by checking the box, clicking the start button).

Code of Conduct

The Web Store is not subject to the Code of Conduct.

4. Web Store Data

Name:

Fábián Keresztes E.V.

Location:

6800 Hódmezővásárhely, Ferenc Károly utca 20.

Phone number:

06308305630

Email:

info @ iphonestyle.hu

Company Registration Number:

54417984

Tax Number:

55704584126

Statistical Number:

55704584479123106

Online sales interface (domain name):

wwwiphonestyle.hu

Bank account number:

10700158-71826574-51100005

Registering body:

Szeged Tribunal Registry Court

5. Detailed Terms of Purchase

Sign Up

Purchases on the Website are not subject to valid registration.

If registration is possible on the Website, it has the following rules:

  • You can register by clicking the "Register / Register" button an email address > and other data (see the Privacy Notice for more details).

  • After successful registration, you will be able to log in by entering your login details in the login interface. user account.

  • You have the right to request deregistration in the manner specified on the Website (e.g. in your user account). ). Upon receipt of the message, the Web Store is obliged to cancel the registration immediately. Your user data will be removed from the system immediately after deletion. However, this does not affect the retention of data and documents related to orders already placed, nor does it result in the deletion of this data. Once removed, there is no way to restore your data.

  • You are solely responsible for maintaining the confidentiality of user access data (especially passwords) . If you become aware that the password you provided during registration may have been compromised by an unauthorized third party, you must change your password immediately , and if you believe that the third party may use the password in any way abuse, you must notify the Web Store at the same time .

  • You agree to update your personal information provided during registration as necessary to to be timely, complete, and accurate.

Order Process

Learn about and select a product

You have the opportunity to browse the Products in the interface of the Website, which we will present to you according to different aspects. Click on the product category name to display the list of Products in it.By clicking on the name and photo of the Products, you can find out about the essential features, detailed features and prices of the Product.

"Cart" Features

If you like any of the Products, you can place the Product (s) in your virtual cart by clicking on the button / word labeled "Add to Cart" or similar, which is a kind of "lobby" for your order.

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You can view the contents of your cart by clicking on the "Cart Contents", "Cart" or similar label / button or cart icon (drawing).

You can reduce, increase or remove the Product (s) from the cart before placing your order.

What steps do you need to take to place an order?

To place your order, you must provide your name, billing and shipping information by filling out the web form on the Website and select your preferred shipping and payment method from the available options. If you can register on the Website and you have already registered on our Website and logged in to your account, for your convenience some information may be pre-loaded for you by our system.

What should you do before placing your order? (data verification / correction)

Before you finalize your order, you can use a summary page to verify all the information you have previously provided and the Product (s) you wish to order and their quantity. If you notice any data entry errors, be sure to correct them on the data entered. If you want to change any of the contents of the cart or your data before the final submission, you can do so using the technical methods provided by the Web Store (eg "Back" / button or left arrow).

Sending your order and incurring your payment obligation

If you are convinced that the information you have entered is correct and the contents of the cart correspond to the Products you want to order, you can send your order permanently by clicking on the "SEND ORDER" button after accepting these GTC (tick the box) or similar to the Web Store, which creates a payment obligation for you.

Product Price

The purchase price of the Products displayed on the Website is indicated in the manner (gross) including value added tax and other public charges. The purchase price indicated next to the Products does not include the cost of delivery. The price of the Products is indicated in Hungarian forints (HUF). The final amount to be paid will include all costs, including shipping, based on the order summary and confirmation letter.

Order Confirmation Process

You can enter into a contract between you and the Web Store in the following ways. The way in which our contract is made out of the following two options is set out in our information on the Website and in the emails we send.

  1. An automatic technical confirmation email and a second contract email

After you submit your order to us on the Website, you will receive two emails from us

The first email is an automated confirmation email informing you that your order has arrived in the system. This is a technical system message containing the information you provided (order ID, order date, list of Products ordered, quantity, Product price, shipping cost, and final amount to be paid).

If you find that the automated confirmation email contains incorrect information, you must notify us immediately by e-mail and provide us with the correct information. If the automated confirmation email does not arrive in your email account within 24 hours, please contact us as your order may not have arrived in our system due to technical reasons.

The second e-mail (no longer an automatic, technical system message) contains a contractual statement from the Webshop (ie accepting your offer / order) confirm the fulfillment of the order no later than 48 hours from the date of submitting the order. The e-mail accepting the offer constitutes the acceptance of the offer made by you on the Web Store, by which the contract is concluded between you and the Web Store.

The contract for the sale of the Product concluded between you and the Webshop online is considered to be an electronic contract. Pursuant to the sales contract, the Webshop is obliged to transfer the ownership of the thing, you pay the purchase price and take over the thing.

  1. An email will be sent upon receipt of your order

After you submit your order to us on the Website, you will receive an email from us containing at the same time:

  1. a) an automatic confirmation that we will notify you that your order has arrived and includes the information you provided (order ID, date of order, list of ordered Products, quantity, price of the Product, shipping cost and final amount to be paid).

If you find that the confirmation contains incorrect information, you must notify us immediately by e-mail and provide the correct information. If your confirmation and contract email does not arrive in your email account within 24 hours, please contact us as your order may not have arrived in our system due to technical reasons.

  1. b) the contractual statement of the Webshop (ie accepting your offer / order) , which is from the date of placing your order confirm the fulfillment of the order within 48 hours at the latest.

Contract conclusion, contract content

When will the contract be concluded between you and the Web Store?

The e-mail accepting the offer constitutes the acceptance of the offer made by you by the Webshop, with which the contract is concluded between you and the Webshop at the time when the e-mail containing our contractual statement becomes available in your electronic mail system

What type of contract is a contract between you and the Web Store?

The contract for the sale of the Product concluded between you and the Webshop online is considered to be a contract of sale concluded electronically. Pursuant to the sales contract, the Webshop is obliged to transfer the ownership of the thing, you pay the purchase price and take over the thing.

Bid Restriction

You will be released from the obligation to make an offer if you do not receive an e-mail confirming the acceptance of the offer for the order you have sent, ie accepting (fulfilling) your offer, from the Webshop without delay, but no later than within 48 hours.

The order and its confirmation shall be deemed to have been received by the Web Store or you when it becomes available to the recipient.

If the confirmation is not received in time because you provided an incorrect e-mail address during registration, or because you are unable to receive a message due to the full space of your account, the Web Store excludes your responsibility for the failure of your order and the conclusion of the contract. for failure.

If you have already submitted your order to the Web Store and you notice an error in the information in the confirmation email, you must report it to the Web Store within 1 day to avoid fulfilling orders containing unwanted or incorrect data.

Incorrect price

We exercise the utmost care in indicating the price of the Products and the description of the Products. However, we may display a (significantly) price that is significantly different from the normal market price of the Product and / or an unrealistic price due to an IT device / software error.

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An obviously incorrect price could be any of the following three cases:

  • Indicates a price of HUF 0 for one or more Products,
  • indicates a discounted price, but not reduced to the actual amount of the discount, for one or more Products,
  • The Web Store will display an incorrectly avoided price for one or more Products, which is lower than the discounted market price level, without the intention of actual price reduction.

In such cases, the Web Store is entitled to:

  1. does not accept (reject) your offer with content (unrealistically low) that is contrary to the contractual will of the Web Store

AND

  1. you choose to place an invitation to bid at a price that already matches your actual contractual will (you are not required to place a new order with us at this new price),

OR

  1. or the bidding process started at the wrong price is considered unsuccessful and the contract will not be awarded

It is important to emphasize that commercial practices should be judged on the basis of the behavior of a consumer who is reasonably well informed and reasonably observant in the circumstances.

The Webshop therefore assumes that the Customer is acting on the basis of what is expected of the conscious consumer, so that he is aware of the nature, characteristics and market price level of the Product to be ordered, even if the price of the Product indicated by the Webshop is obviously too low. .

Account

The Webshop will issue an electronic invoice for your purchase and email you the invoice.

Payment Methods

You can pay the purchase price of the Products of your choice with several payment solutions. The set of payment solutions available to you will change from time to time. We also inform you about the currently available payment solutions in several places on the Website (eg with icons) and when ordering a specific Product. Here's a general overview of payment options.

The final payment for your order can be made using the following payment methods:

  • Online credit card payments are made through SimplePay. Credit card information will not be sent to the merchant.

  • Bank transfer: You can also pay for the order by bank transfer before the delivery or receipt of the Product (s) . Before initiating a bank transfer, be sure to wait until the Web Store confirms your order and sends you the necessary transfer instructions.

  • Cash on delivery: If you can also select the "Cash on delivery" payment method for a specific order, the value of the order will be settled on delivery or upon receipt at the place of collection, in cash or, depending on the courier company, by credit card. The Webshop only accepts Hungarian forints (HUF).

The Webshop does not apply different conditions to a payment transaction based on the Customer's nationality, place of residence or establishment, the place of establishment of the payment account, the place of establishment of the payment service provider or the issue of a cash substitute payment instrument within the Union. for location reasons

Shipping Terms

General Information

The Products you have selected can be ordered in a variety of shipping methods and at prices that change from time to time, and in some cases you will find them at a price that is constantly changing as part of a promotion. We will inform you about the currently available delivery methods and their prices when ordering the specific Product, here we will give you general information about the delivery terms.

Shipping fee

Shipping is free for orders over $ 1,490, over $ 15,000.

Shipping Methods

  1. Home Delivery with GLS Hungary Courier Service

For home delivery, please provide a shipping address where it is available during the day.

If you are not at the specified delivery address at the specified time and the package is not picked up, the courier will leave a notice at one of the contact details provided. With the help of the number on the notice, you have the opportunity to enter or agree on a new delivery address and date at the courier service. The courier service will attempt to deliver the ordered Products 2 more times.

The Web Store reserves the right to deliver the Products included in one order at a time, and does not undertake partial delivery.

Delivery time

The Webshop is obliged to make the Product available (deliver) to the Consumer without delay, but no later than within thirty days after the conclusion of the contract.

Our products are delivered by GLS courier service, we cannot control the speed of delivery, the tracking code for packages only indicates shipping, delivery status, and receipt

The specific delivery time is always included in the confirmation sent by the Webshop. By default, this is always 1 business day, and in the event of any administrative problems or incorrect warehouse management, the customer will be notified immediately of the arrival of the package later.

The Web Store will deliver your order to the courier service as soon as possible, depending on the type of Product (s) you have ordered. The Web Store and / or the courier company will notify you in advance by e-mail and / or SMS about the date of delivery.

In the event of a delay in the Webshop, the Customer who qualifies as a consumer (see the definitions of the Concept in Annex I) is entitled to set an additional deadline. If the Webshop fails to perform within the additional period, the Consumer is entitled to withdraw from the contract.

The consumer has the right to withdraw from the contract without setting an additional deadline if

  1. Your web store has declined to fulfill the contract

OR

  1. the contract should have been performed at the agreed time or at no other time, as agreed by the parties or due to the identifiable purpose of the service

Make Delivery a Payment Condition

If you have not previously received the ordered Product (except for exercising the right of withdrawal) or the Product has not been returned to the Webshop with an indication, the Webshop may make the fulfillment of the order subject to advance payment of the purchase price and shipping costs. p>

The Online Store reserves the right to withhold the delivery of the Product (s) until it is satisfied that you have successfully paid for the Product using the electronic payment solution (including, in the case of a Product paid by bank transfer in the currency of the transfer the purchase price and the amount determined on the basis of the purchase price and the delivery fee will not be received by the Webshop due to the conversion and bank charges.) not fully implemented.

Danger Transfer

If the Buyer qualifies as a Consumer (see definitions in Annex I) and the Online Store undertakes to deliver the Product (s) to the Consumer, the risk of damage passes to the Buyer when the Buyer or a third party designated by the Buyer takes possession of the Product. Product (s). The risk of damage passes to the Buyer upon delivery to the carrier, if the carrier has been assigned by the Buyer, provided that the carrier was not recommended by the Web Store.

6. Information on the right of withdrawal and rules for exercising the right of withdrawal

Consumer Right of Withdrawal

Important information: the rights listed in this section belong to the Buyers who qualify as consumers (hereinafter: “Consumer” - see also Definitions in Annex I). Accordingly, companies, institutions, some of you, and so on. (legal entities) may not exercise the right of withdrawal as set forth below.

A 45/2014. (II. 26.) of the Government, in the case of a contract for the sale of the Product, the Consumer is entitled to

  1. Product,
  2. when serving multiple Products to the last product served,
  3. in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
  4. if the Product is to be delivered regularly within a specified period, the first service

withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier designated by him.

The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the Product.

Exclusion of Consumer Right of Withdrawal

The consumer does not have a right of withdrawal in the following cases:

  1. in the case of a contract for the provision of a service, after the performance of the service as a whole, if the business started with the express prior consent of the consumer and the consumer acknowledged that after the performance of the service as a whole you lose your right to terminate;

  1. in the case of a product or service the price or price of which cannot be influenced by the money market undertaking, subject to possible fluctuations during the period specified in Section 20 (2);

  1. in the case of a non-prefabricated product which has been manufactured on the consumer's instructions or at his express request, or in the case of a product which is clearly customized for the consumer;

  1. for a perishable or short-lived product (eg fresh food, hot food);

  1. in the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening. Such products cannot be expected to be taken back from the Web Store if the Consumer has already opened the packaging directly protecting the product and / or started using it as intended, as it cannot be ruled out that the product has come into contact with human bodies or body fluids or bacteria. or its health quality can no longer be guaranteed. If the Consumer has not yet started using these products covered by the exception, ie has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal in accordance with the general rules.

  1. for a product which, by its nature, is inseparably mixed with another product after delivery;

  1. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of conclusion of the contract of sale, but only from the time of conclusion after the thirtieth day after the end of the year;

  1. in the case of a business contract where the business, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work;

  1. for the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

  1. for newspapers, magazines and periodicals, with the exception of subscription contracts;

  1. for contracts awarded by public auction;

  1. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than a residential service, if a contractual deadline or deadline has been set;

  1. in the case of digital content provided on a non-tangible medium, where the business has started the performance with the express prior consent of the consumer and the consumer has stated at the same time that he acknowledges that after the start of the performance you will lose your right to terminate

If the Consumer still wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or electronic mail) to the Webshop at the contact details indicated in point 4 of these GTC. For this purpose, the Consumer may use the attached to the e-mail confirming the order or the II. A sample withdrawal form is also available as an attachment.

Rules for exercising the right of withdrawal

When is the exercise of the right of withdrawal valid?

In the case of a written withdrawal, it shall be deemed valid within the time limit if the Consumer sends the statement to the Web Store within 14 calendar days (even on the 14th calendar day). If the Consumer sends his notice of withdrawal by post, the date of sending it by post, if by e-mail, the time of sending the e-mail will be taken into account by the Webshop for the calculation of the deadline. We recommend that the consumer send the letter by registered mail so that the date of dispatch can be credibly proven, in particular with regard to the following (burden of proof).

Which party has the burden of proof?

It is for the Consumer to prove that he has exercised his right of withdrawal in accordance with the provisions set out in this point (point 6).

What should the Web Store do after the Consumer has exercised his right of withdrawal?

The Web Store is obliged to confirm the receipt of the Consumer's statement of withdrawal by e-mail within a reasonable time, especially if the Consumer has submitted his statement of withdrawal in the manner provided on the Website (for example on a web form).

What should the Consumer do after submitting his withdrawal?

In case of withdrawal, the Consumer is obliged to return the ordered Product to the return address indicated by the Webshop on the Website without undue delay, but no later than within 14 days from the publication of his / her statement of withdrawal. The deadline is considered to have been met if the Consumer sends (mails or delivers) the Product before the expiry of the 14-day deadline.

Who will be charged for the return?

The cost of returning the Product to the address of the Web Store shall be borne by the Consumer, unless the Web Store has agreed to bear these costs. However, the Webshop does not take over the cost or return of the return from the Consumer. The Web Store will not accept the package returned by cash on delivery or postage. Apart from the cost of returning the Product, no other costs will be incurred by the Consumer in connection with the withdrawal.

Consumer may be liable for product depreciation upon withdrawal

The Consumer shall only be liable for the depreciation of the Product if the has occurred due to use in excess of that required to determine the nature, characteristics and functioning of the Product . The Online Store may therefore claim reimbursement for depreciation and reasonable costs arising from use in excess of the use required to determine the nature, characteristics and operation of the Product.

How long does the Webshop have to refund the purchase price and what elements of it if the Consumer withdraws?

If the Consumer withdraws from the contract, the Webshop shall reimburse all consideration (Product price) paid by the Consumer immediately, but no later than within 14 days from the receipt of the Consumer's withdrawal statement, including the cost of transport (paid for delivery), except for additional costs incurred due to the fact that the Consumer has chosen a mode of transport other than the cheapest standard mode of transport offered by the Web Store.

When do we withhold the refund amount?

The Webshop is entitled to withhold the refund until the Product has been returned or the Consumer has provided credible proof that it has been returned: the Webshop will take the earlier date out of the two.

How do we pay a refund to the Consumer?

When making a refund, the Webshop will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method, such as his bank account number and the name of the payee in his statement of withdrawal. there is no additional cost to the Consumer.

7. Supplies, Product Warranty, and Warranty Information

Warranty and Warranty Relationship

Warranty and warranty rights go hand in hand. The main difference between them is that the rules on the burden of proof are more favorable to the consumer in the case of a guarantee.

Incomplete Execution

In the event of defective performance, the company operating the webshop is required to provide a warranty under Act V of 2013 on the Civil Code .

A Product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

The company will perform incorrectly if the service does not meet the quality requirements set out in the contract or in law at the time of performance.

A defect shall not be deemed to have occurred if the rightholder knew or ought reasonably to have known of the defect at the time of the conclusion of the contract.

In the case of a consumer contract, until proven otherwise, the defect recognized by the Consumer within six months of performance shall be presumed to exist at the time of performance, unless that presumption is incompatible with the nature of the thing or the nature of the defect.

Supplies Warranty

In the event of incorrect performance of the Webshop, you may assert a warranty claim against the Webshop in accordance with the rules of the Civil Code. In the case of the purchase of a new product purchased under a consumer contract, you may assert your warranty claims during the 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery of the product. You will no longer be able to enforce your warranty on supplies beyond the two-year limitation period.

In the case of second-hand products, a limitation period of less than 2 years may be stipulated. In all cases, the Web Store undertakes a 1-year warranty for the Products it sells, according to which you can assert your warranty claim during the 1-year limitation period.

In the case of a non-consumer contract, the rightholder may assert his warranty claims within 1 year from the date of receipt.

You can enforce your warranty claim directly against the Web Store.

a) Supplies Warranty Claims

You may, at your option, request a repair or replacement, unless it is impossible for you to meet the need you choose or would incur a disproportionate additional cost to the Online Store. you can request a proportionate delivery of the consideration or you can correct the defect at the expense of the Webshop, or have it repaired by someone else, or - in the final analysis - you can also withdraw from the contract. There is no need to cancel due to a minor error.

The time limit for repair begins upon receipt of the consumer item.

You must report the error to the Web Store as soon as it is discovered, but no later than two months after the error is discovered.

You may switch from one of your chosen warranty rights to another, but you will be responsible for the cost of the transfer, unless justified or justified by the Web Store.

If you assert your warranty claim in respect of that part of the Product that is separable from the Product, the warranty claim will not be deemed to have been enforced in respect of any other part of the Product.

b) Exemption of the Web Store from the obligation to guarantee supplies

Within six months of the performance of the contract, there are no conditions other than the notification of the defect to enforce your warranty claim if you prove that you have purchased the Product from the Web Store (by presenting an invoice or a copy of the invoice). In such a case, the Online Store will only be released from the warranty if you rebut this presumption, ie prove that the defect of the Product occurred after the delivery to you.

If the Web Store can prove that the cause of the error was due to your fault, it is not obligated to accept your warranty claim. However, after six months from the date of performance, you must prove that the defect you identified was already present at the time of performance.

Product Warranty

In the event of a defect in the Product (movable property), the Customer who qualifies as a consumer may, at his option, withdraw (see point 6) or assert a product warranty claim.

However, you do not have the right to make a claim for a product warranty and a product warranty at the same time and in parallel. However, if the product warranty claim is successfully enforced, you can assert the manufacturer's warranty claim against the manufacturer for the replaced product or repaired part.

a) Product Warranty Claims

As a product warranty claim, you can only request that the defective product be repaired or replaced. You must prove the defect of the product in the event of a product warranty claim.

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so. After discovering the defect, he must notify the manufacturer of the defect without delay.Defects notified within two months of the discovery of the defect shall be deemed to have been communicated without delay. The consumer shall be liable for any damage resulting from the delay in the communication.

b) Exemption of the manufacturer from the product warranty obligation

The manufacturer or distributor shall only be released from its product warranty if he can prove that:

  • the product was not manufactured or marketed outside your business, or
  • According to the state of the art, the defect was not recognizable at the time of placing on the market or
  • The defect in the product is due to the application of a law or mandatory regulation.

It is sufficient for the manufacturer or distributor to prove a reason for the exemption.

Warranty

In the event of defective performance, the Webshop is obliged to provide a warranty in accordance with Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) on the sale of new durable consumer goods (eg technical goods, tools, machines) and their accessories and components within the scope specified therein.

The (material) scope of the regulation extends only to new Products and only to products sold under a consumer contract concluded in the territory of Hungary and listed in the annex to the regulation.

Warranty claims can only be enforced by a Customer who qualifies as a consumer.

The Web Store will provide the warranty period for each Product no later than via the data on the warranty card (warranty card) provided upon receipt of the Product by the Customer.

The Web Store will only be released from its warranty if it proves that the cause of the defect occurred after performance.

Warranty Period

  • One year for a sale price of $ 10,000 but less than $ 100,000,
  • Two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,
  • Three years above the sale price of $ 250,000.

Failure to meet the above deadlines will result in disqualification. The warranty period does not include the part of the repair period during which you will not be able to use the Product as intended.

The warranty period begins on the date of delivery of the consumer goods to you or, if the commissioning is carried out by the company or its agent, on the day of commissioning. If you put the consumer product into service more than six months after delivery, the start date of the warranty period is the date of delivery of the consumer product.

In the event of replacement (repair) of the Product or part of the Product, the warranty period will start again with respect to the replaced (repaired) Product (part of the product) and the defect resulting from the repair.

Warranty Claims

In the event of a warranty defect, you:

  • may primarily require repair or replacement, at your option, unless it is impossible to meet the warranty claim of your choice or at a disproportionate additional cost to the Web Store compared to the other warranty claim. taking into account the value of the Product in good condition, the seriousness of the breach and the damage caused to you by fulfilling the warranty claim

  • if the Webshop has not undertaken the repair or replacement, it is unable to fulfill its obligation within the time limit in accordance with its own interests, or if the repair or replacement your interest has ceased, you may, at your option, request a pro rata reduction of the purchase price, correct the defect at the expense of the Webshop or have it repaired by another, or withdraw from the contract. There is no need to cancel due to a minor error.

Warranty Claim Errors

A defect is not covered by the warranty if the cause of the defect occurred after the Product was delivered to you, such as if the defect:

  • Improper installation (unless the installation was carried out by the Webshop or its agent, or if the improper installation is due to a fault in the operating instructions) traceable)
  • Improper use, disregard of the instructions for use,
  • improper storage, improper handling, damage,
  • caused by natural disasters.

Warranty Claim Procedure (for Consumer Buyers)

You may choose to have your repair repaired directly at the Webshop's headquarters, at any location, branch, or through the Webshop's warranty service listed on your warranty card. You can submit your warranty claims to the Web Store via the contact details provided in Section 4.

It is up to you to prove the conclusion of the contract (by invoice, receipt).

The Online Store will bear the costs of fulfilling the warranty obligation.

The Web Store is obliged to draw up a report on the warranty or guarantee claim you have submitted to it and to provide a copy of it to you in a verifiable manner without delay.

Repairs or replacements must be made within a reasonable time, taking into account the characteristics of the Product and your intended use, in the best interests of you.

If the Web Store is unable to comment on the fulfillment of your warranty or guarantee claim at the time of notification, it must notify you of its position within five working days in a verifiable manner.

The Web Store is obliged to keep the report for three years from the date of its collection and to present it to the audit authority.

The Online Store will endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Online Store must inform you of the expected duration of the repair or replacement. With your prior consent, the information will be provided electronically or by any other means suitable for proof of receipt by the consumer.

If it is not possible to exchange the Product, the Web Store is obliged to refund the purchase price indicated on the invoice or receipt presented by you within eight days. The eight-day period shall begin on the expiry of the 30-day period for rectification.

Other Fixed Warranty Terms

In a contract between a consumer and a business, the parties (II. 26.) may not conclude an agreement different from the provisions of the Government Decree to the detriment of the Consumer.

If during the warranty period:

  1. During the first repair of the Product, the Web Store finds that the Product cannot be repaired; Refund the amount to the customer

  1. the Product will be defective again after three repairs - unless you provide otherwise or if you do not require a proportionate reduction in the purchase price and you, as a consumer, do not wish to repair the consumer product at the expense of the Web Store, or repair, the Web Store must replace the Product within eight days

  1. if the Product is not repaired by the thirtieth day after the request for repair is made available to the Web Store, unless otherwise specified by you, the Web Store shall charge the Product within eight days of the expiration of the thirty day period. exchange or refund the amount to the buyer if required.

If the consumer product is defective for the fourth time, you have the right to apply to the Webshop for repair, or to request a proportionate reduction of the purchase price from the Webshop, or to repair the consumer goods at the expense of the Webshop. If you do not exercise these rights or have not stated so, the Webshop must replace the consumer product within 8 days, if this is not possible, you must refund the sale price on the invoice or receipt within 8 days.

During repair, only new parts may be added to the Product.

If the webshop fulfills its warranty or guarantee obligations other than the right you wish to enforce, the reasons for this must be stated in the minutes.

In the event of replacement (repair) of the Product or part of the Product, the warranty period will start again with respect to the replaced (repaired) Product (part of the product) and the defect resulting from the repair.

If you request a replacement within three working days of purchase (commissioning) due to a defect in the Product, the Online Store may not claim a disproportionate additional cost, but is obliged to replace the Product, provided that the defect prevents proper use

However, you do not have the right to assert your warranty and warranties and product warranties and warranties for the same defect at the same time.

The warranty does not affect the exercise of your statutory rights, in particular the warranty on products, supplies, or compensation.

If a dispute arises between the parties which cannot be settled amicably, you may initiate conciliation proceedings as set out in Section 8.

The Web Store does not accept any liability for damages resulting from improper or negligent handling, excessive use, or improper use of the Products after the transfer of the risk, or other improper use of the Products.

8. Enforcement Options

Complaint Handling

When can you make a complaint?

You may file a complaint with the Web Store about the conduct, activity, or omission of the Web Store and any person acting on behalf of or for the benefit of the Web Store that is directly related to the distribution or sale of the Product (s) to you.

How do you file a complaint?

You can file your complaint orally or in writing.

Where can you make a complaint?

You may primarily submit consumer complaints about the Product or the sales activity of the Web Store directly through the contact information provided in Section 4.

Oral Complaint

Rules for investigating an oral complaint

The Webshop is obliged to investigate the oral complaint communicated over the phone immediately and, if possible, to remedy it if necessary. If you do not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the Web Store will record the complaint.

Protocol rules

In the event of an oral complaint communicated by telephone or other electronic communication service, the Webshop will send you a copy of the minutes no later than 30 days at the same time as the substantive reply.

The Webshop must keep a copy of the complaint report for three years from the date of the complaint and present it to the inspection authorities.

A complaint recorded over the phone or other means of communication will be uniquely identified by the Web Store, which will make it easier to retrieve the complaint later.

In some cases, when processing an oral complaint, the Web Store follows the rules for a written complaint.

Written Complaint

The Web Store will respond in writing data-mce-fragment = "1"> to the complaint received in writing communication

If the complaint is rejected, the Webshop will inform you of the reason for the rejection. If the complaint is rejected, the Webshop is obliged to inform you in writing which authority or conciliation body may initiate the procedure with its complaint. The information must also include the location, telephone and internet contact details and mailing address of the competent authority or the conciliation body of your place of residence or stay. The information should also include whether the Webshop is using a conciliation panel procedure to resolve a consumer dispute.

Other Enforcement Options

If any consumer dispute between the Webshop and the Buyer is not resolved during the negotiations with the Webshop, the Buyer, who is a consumer, may apply to the conciliation body competent according to his place of residence or stay, or the competent authority according to the registered office of the Webshop conciliation body, and the following remedies are available to the Buyer:

  • Conciliation Board Procedure
  • Complaint to the Consumer Protection Authority
  • Dispute Resolution through the EU Online Dispute Resolution Platform
  • Initiating Legal Proceedings

Details:

Complaint to the Consumer Protection Authority

If you notice a violation of your consumer rights, you can complain to the consumer protection authority in your area. After examining the complaint, the authority decides on the conduct of the consumer protection proceedings. The consumer protection authority acts upon request or ex officio, thus examining the market behavior of the Webshop from the point of view of consumer protection. However, your individual case will be resolved by the conciliation body, in which case the consumer protection authority will refer the applicant's case to the conciliation body.

Dispute Resolution through the European Union's Online Dispute Resolution Platform

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

In the case of a consumer dispute related to an online sales contract, it is possible for consumers to resolve their cross-border disputes related to online purchases electronically by submitting an electronic complaint via the online platform available via the link above.

All you have to do is register with the online platform available at the link above, complete the application and send it electronically to the conciliation body via the platform. This makes it easy for consumers to assert their rights despite the distances.

Government offices have been designated as general consumer protection authorities by law . Contact information for government offices: https://www.government.en / en / availability

Initiation of Conciliation Body Proceedings

Contact details for conciliation bodies:

http://wwwbekeltetes.hu/index.php?id=testuletek

If the Webshop rejects the Consumer's complaint, the Consumer is also entitled to apply to the conciliation body competent according to his / her place of residence or stay. The condition for initiating the proceedings of the conciliation body is that the Consumer tries to settle the dispute directly with the Webshop.

For the purposes of the rules applicable to the conciliation body, a consumer is also considered to be a non-governmental organization, a church, a condominium, a housing association, a micro, small or medium-sized enterprise that buys goods , receives, uses, uses, or is the recipient of commercial communications or offers related to the goods.

The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the Webshop and the Consumer in order to settle the consumer dispute. If this fails, it will decide on the matter to ensure that consumer rights are enforced easily, quickly, efficiently and cost-effectively. At the request of the consumer or the Online Store, the conciliation body shall provide advice on the consumer's rights and obligations.

Conciliation proceedings are initiated at the request of the Consumer. The request shall be made in writing to the chairperson of the conciliation body. The requirement to be in writing may be fulfilled by letter, telegram, telegraph or fax, as well as by any other means which enables the recipient to keep the data addressed to him permanently for the purpose for which the data were stored and unaltered. display.

The application must include:

  • the name, place of residence or stay of the consumer
  • the name, registered office or business of the business involved in the consumer dispute
  • if the consumer designates the competent body instead of the competent conciliation body,
  • a brief description of the consumer's position, the facts and evidence supporting it,
  • a statement by the consumer that the consumer has made a direct attempt to resolve the dispute with the business concerned
  • a statement by the consumer that no other conciliation body has initiated the case, no mediation has been initiated, no claim for an application or no request for an order for payment has taken place,
  • a motion for a decision by the Board,
  • the signature of the consumer.

The application must be accompanied by the document or a copy (extract) of which the Consumer refers to as evidence, in particular the Webshop's written statement rejecting the complaint or, failing that, any other written evidence available to the Consumer attempting to reconcile.If the Consumer is acting on behalf of a proxy, the proxy must be attached to the application

The Web Store is obliged to cooperate in the conciliation panel proceedings. In the event of a breach, the consumer protection authority has jurisdiction. Mandatory fines apply to the infringing conduct of Webshops, it is not possible to waive it, nor can it be waived in the case of small and medium-sized enterprises.

The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, and from HUF 15,000 in the case of non-small and medium-sized enterprises with an annual net turnover of more than HUF 100 million covered by the Accounting Act. up to 5% of sales, but up to HUF 500 million.

As part of the procedure, you must send your reply to the conciliation body and ensure that the person authorized to reach an agreement at the hearing is present. If the registered office or premises of the Webshop are not registered in the county of the chamber operating the conciliation body with territorial jurisdiction, the obligation of the company to cooperate extends to offer the possibility of concluding a written agreement in accordance with the needs of the consumer.

The conciliation body tries to reach an agreement between the consumer and the business, failing which it decides the matter. It is important that the buyer can only turn to the body in connection with the performance of his contract, ie his individual dispute, not in other cases within the competence of the consumer protection authority (eg deception, price indication, etc.), in which case the conciliation body will refer the matter to the consumer protection authority. / p>

Contact details for each Territorial Conciliation Body:

If any of the contact information has changed, you can view the latest contact information at the following link: http://www.bekeltetes.hu/index.php?id=testuletek p>

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72-507-154

Fax: 06-72-507-152

Email: info@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

Email: bekeltetes@bacsbekeltetes.hu ;

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66-324-976

Fax: 06-66-324-976

Email: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: 06-46-501-091; 06-46-501-870

Fax: 06-46-501-099

Email: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

Email: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt.8-12

Phone number: 06-62-554-250 / 118

Fax: 06-62-426-149

Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: 06-22-510-310

Fax: 06-22-510-312

Email: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10 / a.

Phone number: 06-96-520-217

Fax: 06-96-520-218

Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

Fax: 06-52-500-720

Email: bekelteto@hbkik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Phone number: 06-36-429-612

Fax: 06-36-323-615

Email: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floors 305-306.

Phone number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

Email: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9 / A.

Phone number: 06-32-520-860

Fax: 06-32-520-862

Email: nkik@nkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf .: 81

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u.6.

Phone number: 06-82-501-026

Fax: 06-82-501-046

Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42-311-544

Fax: 06-42-311-750

Email: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor

Phone number: 06-74-411-661

Fax: 06-74-411-456

Email: kamara@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94-312-356

Fax: 06-94-316-936

Email: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1st floor 116.

Phone number: 06-88-429-008

Fax: 06-88-412-150

Email: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

Email: zmbekelteto @ zmkikhu

The Web Store has a duty to cooperate in conciliation proceedings.

Initiating Legal Proceedings

If the Buyer does not turn to a conciliation body or the proceedings are unsuccessful, he has the opportunity to apply to a court in the framework of civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure. . according to the provisions of the law. The lawsuit must be initiated with an application. The application must be accompanied by all documents, a copy of which the Customer refers to as evidence.

The application must include the following information:

  • the trial court;
  • the names, domiciles and legal status of the parties and their representatives;
  • the right to be enforced, stating the facts and evidence on which it is based;
  • the data from which the jurisdiction and jurisdiction of the court can be determined;
  • a strong request for a court decision.

9. Other Provisions

Responsibility

The Customer may use the Website, the webshop interface only at his own risk and accepts that the Webshop is liable for any damages incurred during use, in addition to liability for breach of contract caused intentionally or criminally, as well as damage to life, limb or health.

The Buyer shall ensure that the use of the Website does not infringe the rights or laws of third parties, either directly or indirectly.

The Webshop owner, but is not obliged to check the content (such as posts) made available by the Customer during the use of the Website, and the Webshop is entitled, but not obliged, to look for signs of illegal activity and is not responsible for them.

Webshop pages may contain links to other Webshop pages. The Web Store is not responsible for the privacy practices or other activities of these service providers.

If the Customer notices objectionable content on the Website, please notify the Webshop immediately. If you find the flag to be valid in good faith during the Web Store process, you have the right to immediately delete or change the information.

Copyright and Consequences of Copyright Infringement

The Website as a whole, its graphics, text, articles and technical solutions written in a blog post, and elements of the Service are protected by copyright or other intellectual property rights.The Web Store is the copyright owner or authorized user of all content, any copyrighted work or other intellectual property (including all graphics, photographs and other materials, layout of the Website) displayed on the Website and the services available through the Website, editing, software and other solutions used, idea, implementation)

The contents or portions of the Website may be saved or printed on physical or other media for personal use only or with the prior written consent of the Web Store.

The Web Store is entitled to a penalty and / or penalty for the use of the unauthorized content specified above. The amount of the fine is HUF 1,000 per word and HUF 5,000 per image. The Webshop uses the notary's assistance in documenting the copyright infringement. The notary public is entitled to certify infringements committed on the Internet, so that copyright infringements recorded in the presence of the notary public can be authenticated.

In addition to the rights expressly set forth in these GTC, neither the use of the Website nor any provision of the GTC entitles the Buyer to any use or utilization of any trade name or trademark on the Website.

The Webshop reserves all rights in all elements of its service, in particular the domain name, its subdomains, all other domain names included in the Webshop, its sub-pages and the Internet advertising space. Any activity aimed at listing, organizing, archiving, hacking or decrypting the source code of the Webshop is prohibited, unless the Webshop has given its express written permission.

It is forbidden to modify, copy, place new data or overwrite existing data in the Web Store's database by bypassing the interface or search engines provided by the Webshop without using a separate agreement or using the service provided for this purpose.

Disclaimer

A waiver of any right is only valid if expressly stated in writing. If the Webshop does not exercise any of its rights under these GTC, it shall not be deemed a waiver of that right.

10. Unilateral amendment of the GTC, exclusions

How do we change the GTC?

The Web Store is entitled to unilaterally amend these General Terms and Conditions in addition to informing the Customer on the Website in advance. The amended provisions will enter into force for the Customer on the first use of the Website after the entry into force, they will only apply to orders placed after the amendment. The amendment to the GTC is not retroactive.

Completeness of the contract, exclusions

The present GTC and the information available on the Website, as well as other information, include the entire content of the contract between the Webshop and the Customer.

Contracts concluded on the basis of these GTC do not contain content, the custom and practice established in the previous business relationship between the Webshop and the Customer Furthermore, the content of contracts concluded on the basis of these GTC does not a regular practice.

  1. Attachment

DEFINITIONS

Parties: Web Store and Customer Together.

Consumer: a natural person acting outside his trade, profession or business who buys, orders, receives, uses, uses or delivers goods Recipient of commercial communication, offer.

Important: Conciliation proceedings may also be brought by persons outside the definition of 'consumer' above, as the concept of consumer in this narrow scope extends to persons acting for purposes other than their own occupation and economic activity. mce-fragment = "1"> statutory NGO , ecclesiastical legal entity, condominium , a housing association, micro, small or medium-sized enterprise that buys, orders, receives, uses, uses or is a recipient of commercial communications or offers related to the goods.

Consumer Contract : A contract in which one of the subjects qualifies as a Consumer.

Website : The electronic interface operated by the Web Store on which the Agreement is concluded.

Warranty : In the case of contracts concluded between the Consumer and the Web Store, in accordance with the Civil Code,

  1. a warranty for the performance of the contract, which the company voluntarily undertakes in addition to or without its legal obligation to perform the contract, and
  2. statutory warranty.

Agreement : A contract of sale between a Web Store and a Customer using the Website.

A distance contract : a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, that, in order to conclude the contract, the contracting parties shall use only a means of communication in absentia.

Product (s) : the movable movable item (s) offered for sale by the Website and which may be the subject of the Contract by the Customer .

Buyer : a person who enters into a Contract by making a purchase offer through the Website, which may be a consumer or non-consumer organization (legal entity or other non-consumer organization) .

Webshop : one of the contracting parties to these GTC, an organization or sole proprietor as defined in point 4.

Hosting Provider :

Shopify, 150 Elgin Street, 8th Floor Ottawa, ON, Canada K2P 1L4

Email: support @ shopifycom

You can download the Withdrawal Statement (return form) HERE .

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